Customer Support
Our trained customer-care team is ready to help with ISAW product setup, meter troubleshooting, warranty, manuals, parcel tracking and other after-sales questions.
Start with the ISAW Support Hub
The Support Hub brings together the Reading Scale App, manuals, warranty activation, Troubleshoot My Meter, parcel tracking and customer-support tools in one place.
Open ISAW Support Hub → WhatsApp ISAW Support →Troubleshooting
Check error messages and follow guided troubleshooting before contacting us.
Troubleshoot My Meter →Manuals & Warranty
Access user manuals, setup guidance and warranty activation.
Open Manuals & Warranty →Contact the Team
Send us your order and product details if you still need help.
Email Customer Support →Before Contacting Us
To help us assess the issue efficiently, please prepare the information relevant to your enquiry.
- Order number and purchase channel
- Product name and meter model
- Serial number or lot number where relevant
- A clear description of the problem
- Any error code displayed by the meter
- Photographs or a short video where useful
- Steps already attempted
How Support Works
Customer support can help with use of ISAW products and website services, but it does not replace professional medical diagnosis, treatment or emergency care. Seek qualified medical advice for health concerns or unexpected readings.
Contact ISAW Customer Support
Email: info@isawmedical.com
Telephone / WhatsApp: +6017-3777793
Please include your order number when your enquiry relates to an online purchase, delivery, return or refund.