Support that follows your testing journey.
Set up your ISAW system, activate warranty, understand your next step, troubleshoot common issues and reorder supplies — all from one support centre.
ISAW Support Hub
Choose what you need. Each pathway is designed to help you continue from setup, to testing, to support and reordering.
Set Up My ISAW
Follow a simple setup path for date and time, strip code matching and first use.
Open setup guide →Activate Warranty
Register your ISAW purchase so your warranty details are easier to retrieve when support is needed.
Activate warrantyTroubleshoot My Meter
Select the issue you are seeing and follow a short decision path before contacting support.
Start troubleshooting →Understand My Reading
Return to the ISAW Reading Guide to view the visual reading indicator and reference guidance.
Open Reading Guide →Test Strips & Supplies
Quickly return to compatible test strips, urinalysis strips and everyday testing essentials.
Order supplies →My ISAW Rewards
Member benefits, points and future ISAW-exclusive physical rewards can live here as the rewards programme develops.
Open My ISAW AccountTroubleshoot My Meter
Select the issue closest to what you are experiencing. The guide will show the first checks to make.
Meter shows an error
Start with these checks before repeating the test.
Set Up My ISAW
A short setup sequence customers can follow before performing their first test.
Power & Date
Turn on the meter and check that the date and time are correct.
Select Test
Use the test strip type that matches the parameter you intend to measure.
Match Strip Code
Confirm the meter code matches the code required for the test strip.
Prepare Sample
Prepare the sampling site and follow the strip instructions for sample application.
Read & Record
Wait for the meter result and record it if you are monitoring a trend over time.
Activate Your 5-Year Warranty
Register your ISAW product and purchase details so future warranty and support checks are easier.
Ready to register?
The warranty registration opens securely in a separate form. Your current Support Hub URL remains unchanged for NFC and future customer access.
Activate My Warranty →Reorder Test Strips & Supplies
Quick links help customers return to the supplies they use most often.
Still need help?
Contact the ISAW support team and include the product, strip type and a photo of the meter display where relevant.